Questions about our waitlist, puppy placement, reservations, payments, records or go-home process? Start here or contact Smart Yorkies LLC directly.
Email Customer ServiceBrowse Help TopicsNeed help joining our free waitlist, updating your puppy preferences, or completing the detailed interest form? Contact us and include the name and email used for your inquiry.
Availability is confirmed directly by Smart Yorkies LLC. A waitlist or interest form does not guarantee a specific puppy or placement order.
Questions about a quoted puppy price, reservation deposit, remaining balance or payment instructions should be directed to Smart Yorkies LLC before payment is sent.
We can help with scheduled pickup information, puppy packets, feeding information and the records provided with your puppy.
Applicable vaccination, deworming, veterinary, registration and pedigree information is provided or discussed during the placement process.
Already working with us? Include your name and the puppy's name, if assigned, so we can locate the correct information and respond efficiently.
Email [email protected]. Please include your name, the puppy or litter you are asking about when applicable, and a short description of what you need help with.
No. The waitlist is an expression of interest and does not guarantee availability, placement order or a particular puppy. Smart Yorkies LLC confirms puppy availability and reservation status separately.
A puppy is not considered officially reserved until the applicable reservation requirements have been completed and Smart Yorkies LLC confirms the reservation in writing.
Only use payment instructions provided directly by Smart Yorkies LLC. If payment instructions appear unexpected or different from information previously provided, contact us before sending funds.
Cancellation, deposit and refund terms depend on the applicable written reservation or puppy purchase agreement. Contact customer service with your name and reservation details so the relevant agreement can be reviewed.
Applicable records may include vaccination and deworming information, veterinary or health information, registration or pedigree information when applicable, feeding/care information, and other documents identified in the puppy agreement or puppy packet.
Smart Yorkies LLC prefers natural tails. Details for an individual puppy will be disclosed to the prospective family.
Smart Yorkies LLC can explain the records and care information provided with a puppy, but urgent or concerning health symptoms should be addressed promptly with a veterinarian or emergency veterinary hospital.
Email us at [email protected]. We will review your request and respond as soon as reasonably possible.
Contact Customer ServiceSmart Yorkies LLC may share nursery photos and growth updates before a puppy is available. Newborn puppies are not offered for adoption consideration or deposits until they are over 3 weeks old. A nursery post does not mean a puppy is available.
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